Support

Quick Answers

1) I can’t sign in

• Confirm you’re using the same email you used when you registered.
• Try a private/incognito window to rule out cached sessions.
• If you're on a work network, try a different connection/VPN off.

2) My map is blank / pins won’t load

• Hard refresh the page (Windows: Ctrl+F5 / Mac: Cmd+Shift+R).
• Disable content blockers for this site (ad blockers can block map tiles).
• Try Chrome or Safari as a quick cross-check.

3) Upload succeeded but I don’t see updates

• Give it a moment, then refresh. Large logbooks can take a bit to process.
• Confirm you're viewing your owner map (not a shared page).

4) I don’t see my notes on pins

• PDF uploads won’t transfer your custom notes into MyAirportMap. PDFs are great for records, but they don’t reliably contain structured “airport notes” data.
• You can add (or edit) notes anytime on the Manage page after upload.
• If you have a CSV export from your logbook app, doing a one-time desktop upload can be easier (drag/drop + copy/paste), then you can use your phone day-to-day.

5) Installing on phone (PWA)

• iPhone/iPad (Safari): Share → “Add to Home Screen”.
• Android (Chrome): Menu → “Install app”.
• If the install option is missing, update your browser and retry.

6) Billing / subscription questions

• If your payment didn’t go through, try a different card or contact your bank.
• Keep your receipt email—include it in support requests when possible.

7) Email authentication issues

• Please check junk or spam folders for the email. It will be from notifications@myairportmap.com.
• Add the email to your contacts to prevent it from being marked as spam.

Before you email us

Copy/paste the details below. It saves a full round-trip.

Advanced: if you’re comfortable, open DevTools → Console and include any visible error lines.